TERMS AND CONDITIONS

Last updated: December 23, 2025

Welcome to digital-interaction.com.

Please read these Terms and Conditions carefully before accessing this website, completing any forms, downloading free digital materials (such as the “Protocol” or “Conversion Architecture Checklist”), or applying for consulting sessions (the “Feasibility Analysis”).

By using this website, submitting forms, or accessing our materials or services, you confirm that you have read, understood, and fully accepted these Terms and Conditions.

If you do not agree with these terms, please do not use this website.

1. IDENTIFICATION OF THE SERVICE PROVIDER

The website and services are operated by:
Digital Interaction S.R.L.
VAT ID (CUI): RO41459230
Trade Register No.: J40/9968/2019
Registered Office: Bd. Timișoara no. 7, Romania
Email: info@digital-interaction.com
In this document, Digital Interaction S.R.L. will be referred to as the “Company”, “Service Provider”, or “We”, and the visitor or client as the “User” or “Client”.

2. NATURE OF THE SERVICES – B2B ONLY

This website and the services presented are intended exclusively for legal entities and professionals, operating under a Business-to-Business (B2B) model.
The services include, but are not limited to:
• digital infrastructure and marketing audits;
• conversion rate optimization (CRO) consulting;
• strategic marketing and funnel analysis;
• evaluation of acquisition, retention, and monetization systems;
• educational materials and internal documentation.
The Company does not provide services to individual consumers and is not subject to consumer protection legislation applicable to B2C relationships.

3. FEASIBILITY ANALYSIS (AUDIT SESSION)

3.1. Nature of the session

Feasibility Analysis sessions (also referred to as “Technical Review” or “Audit Call”):
• are preliminary and consultative in nature;
• are limited in time and scope;
• do not constitute a long-term service agreement;
• do not create any obligation to enter into a future collaboration.
The Company does not guarantee that all business issues will be identified during a single session.

4. RIGHT TO QUALIFY AND REFUSE SERVICE

Submitting an application form does not guarantee acceptance.
The Company reserves the discretionary right to:
• qualify or reject applications;
• cancel or refuse sessions based on internal criteria (e.g. business maturity, revenue level, industry fit, incomplete or inaccurate data).
Such decisions do not require justification and do not give rise to any liability.

5. SCHEDULING, CANCELLATION, AND NO-SHOW POLICY

Cancellations or rescheduling must be requested at least 24 hours in advance.
Failure to attend the scheduled session within 5 minutes of the agreed time will be considered a no-show.
The Company reserves the right to refuse future bookings from Users with repeated no-shows.

6. DIGITAL MATERIALS (PDFs, CHECKLISTS)

All downloadable materials:
• are provided for informational and educational purposes only;
• do not constitute guarantees, instructions, or mandatory actions;
• are used entirely at the User’s own risk.

7. CONFIDENTIALITY AND KNOW-HOW (MUTUAL NDA)

7.1. Company commitment

All financial and operational data shared by the Client (e.g. revenue figures, budgets, KPIs) is treated as strictly confidential and will not be sold or disclosed to third parties.

7.2. User commitment

The audit methodology, frameworks, logical structures, and the concept referred to as “Conversion Architecture” are the intellectual property and proprietary know-how of the Company.
The User is not permitted to:
• distribute or disclose this information publicly;
• resell or license it;
• record sessions without prior written consent.

8. EARNINGS DISCLAIMER

Any figures, performance metrics, or case studies presented on the website, in videos, or in downloadable materials:
• represent real but atypical results;
• are not guarantees, promises, or forecasts.
Results depend on multiple external factors beyond the Company’s control, including budget, market conditions, execution quality, and internal operations.
The Company does not guarantee revenue, profit, or conversion improvements.

9. LIMITATION OF LIABILITY AND THIRD-PARTY PLATFORMS

9.1. Third-party platforms

The Company is not responsible for:
• advertising account suspensions by Meta, Google, TikTok, or other platforms;
• changes in algorithms, policies, or tracking limitations;
• technical failures of third-party platforms.

9.2. Business decisions

The Client remains solely responsible for:
• business decisions made based on the information provided;
• legal and regulatory compliance specific to their industry (including medical advertising rules).

10. LIMITED LICENSE OF USE

The User is granted a limited, non-exclusive, non-transferable license to use the materials and services for internal business purposes only.
Any reproduction, resale, distribution, or commercial exploitation without written consent is strictly prohibited.

11. INDEMNIFICATION

The User agrees to indemnify and hold the Company harmless from any claims, losses, damages, or legal costs arising from:
• violation of these Terms;
• improper use of the services or materials;
• breach of applicable laws or regulations.

12. FORCE MAJEURE

The Company shall not be held liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to technical outages, third-party service failures, natural disasters, or governmental actions.

13. PERSONAL DATA PROCESSING (GDPR)

Personal data is processed in accordance with applicable data protection laws. Full details are available in the Privacy Policy and Cookie Policy published on the website.

14. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by Romanian law.
Any disputes shall be resolved amicably where possible. If not, they shall fall under the exclusive jurisdiction of the competent courts at the Service Provider’s registered office.

15. AMENDMENTS

The Company reserves the right to modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the updated version.